One product. Four plans.
Scale by volume.
Every plan includes the same core product: all channels and the booking back-office. Higher tiers add more call and chat volume, and third-party integrations and niche modules from Starter.
- Voice, webchat & webforms
- Native booking engine
- Dedicated UK number
- Calendar & Outlook sync
- Live call transfer: 20/mo
- Overage £2.00/call
- third-party integrations
- niche modules
- Everything in Solo
- All third-party integrations
- Niche modules included
- Industry-specific modules for your trade
- Live call transfer: 50/mo
- Overage £2.00/call
- Everything in Starter
- More call & chat volume
- Overage £2.00/call
- Bookings into your own system
- Live call transfer: 100/mo
- The best fit for most businesses
- Everything in Growth
- Highest volume + peak spikes
- Overage £2.00/call
- Live call transfer: 200/mo
- Every call, channel, and booking handled
Change tier anytime as your volume grows. Live call transfer is included on every plan; extra transfers beyond your monthly allowance are billed at a small per-transfer rate.
What every plan includes.
Every plan includes voice, webchat, webforms and the booking engine. The tiers differ by volume and add-ons.
- Voice agent, 24/7
- Embeddable webchat widget
- Smart webforms
- Live call transfer to your team
- Native booking engine
- SMS follow-up
- Booking emails with a calendar invite
- Tenant portal access
Plan differences: Google Calendar and Outlook sync is on Solo only. Third-party integrations and niche modules built for your trade are on Starter and above.
Going quiet for a while? Pause, don't cancel.
Pause your account for £10/month for up to three consecutive months and keep your existing setup, data and configuration. Available once every 12 months, and it reactivates automatically.
What you're actually comparing against.
The alternatives to answering every enquiry, and what each one really costs per month.
| Alternative | Monthly cost | Coverage |
|---|---|---|
| Missing the work | Work out your own figure | 0 hours |
| Part-time receptionist | £1,200 to £1,900 | 20 to 30 hours/week |
| Full-time receptionist | From £2,359 (National Living Wage, inc. NI, pension) | ~37.5 hours/week |
| Traditional answering service | £150 to £550 (100 to 250 calls a month, excluding VAT) | Business hours, per-minute charges |
| Budget AI receptionist | About £10 to £100, plus usage charges | Voice only, no booking, no back-office |
| Always On Enquiries | £199–£929 | 24/7, all channels, booking included |
Receptionist costs are employer cost at the National Living Wage (£12.71 an hour from April 2026), including employer NI and minimum pension, and exclude holiday and sick cover. Answering service costs are the lowest and highest published pay-as-you-go prices for new customers at two UK telephone answering providers, excluding VAT, for 100 to 250 calls a month, captured 4 October 2026. Budget automated tool prices are the lowest and highest published monthly prices for plans that include automated call answering at two UK providers, captured 4 October 2026. Usage charges (per call or per minute) are extra. Rates as of October 2026.
Pricing questions.
Do you offer annual billing?
Not yet. Technology is moving fast, and we want to bring those changes to you just as fast. A fixed annual plan would only hold that back.
What's the setup fee for?
It covers everything needed to get you live: setting up UK telephone services, configuring your account and integrations, and setting up the system for your services. It scales with the complexity of your setup, which is why the higher tiers carry a larger one-off fee.
What happens if I go over my call allowance?
You'll get an alert at 80% and again at 100% of your monthly allowance. Extra calls are charged at £2.00 per call on every plan. If you sustain 120%+ for two months running, we'll prompt an upgrade.
Can I pause if things go quiet?
Yes. Pause for £10/month for up to three consecutive months and keep your existing setup, data, and configuration. It's available once every 12 months and reactivates to your previous tier automatically.
Is there a maximum call length?
Yes. Calls end automatically after 8 minutes, which keeps the service fast and fair for everyone. Typical enquiry and booking calls take three to six minutes. If your account's calls average more than 6 minutes over a month, we'll get in touch to review your plan.
Which plan should I choose?
Most businesses fit Growth: it has the volume and integrations a real front desk needs. If you're a sole trader, start on Solo; if you run a high-volume business, Professional handles the peaks. You can change tier anytime.
Find the plan that fits.
Most businesses start on Growth and change tier as their call volume grows. The same core product is included whichever tier you pick.